Question 1

How long does delivery take?

Accepted Answer

We deliver across South Africa. Standard delivery typically takes 3–7 business days. Express options may be available at checkout for major centres. You will receive tracking details once your order ships.

Question 2

What is your return policy?

Accepted Answer

You may return unopened items in original condition within 14 days of delivery where permitted. For hygiene reasons, opened fragrance may only be returned if damaged, incorrect, or as required by law. Please use the contact details on your order confirmation or reach out to support.

Question 3

Do you ship internationally?

Accepted Answer

Currently we ship within South Africa only. We may offer international shipping in future — subscribe to updates or check this page from time to time.

Question 4

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive an email with tracking information where available. You can also sign in and view order status under your account.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards and other methods shown at checkout. Payments are processed securely — pay with confidence.

Question 6

Are your products authentic?

Accepted Answer

Yes. Mondmorrea Scent sells genuine compositions and curated lines as described on each product page.

Question 7

How do I change or cancel my order?

Accepted Answer

If your order has not yet shipped, contact us as soon as possible and we will try to update or cancel it. Once shipped, you can use our returns process where applicable.

Question 8

Do you have a physical store?

Accepted Answer

We are primarily online, which helps us reach customers nationwide. If you need help choosing a fragrance, our support team is happy to assist.

FAQ